FAQ
Ordering from Evariique
Shopping with Evariique is completed through our online checkout. Select the product you would like to purchase, place it in your shopping cart, and proceed to checkout when you are ready.
Before placing the order, make sure that:
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Your name, email address, and delivery details have been entered correctly;
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A payment method available at checkout has been selected;
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Any promotional code you wish to use has been entered;
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The products and quantities in your order are correct;
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Your shipping information has been reviewed.
After the order has been submitted successfully, we will send confirmation to the email address entered during checkout.
For assistance, please contact:
Email: service@evariique.com
My Order Arrived Damaged, Incorrect, or With Missing Items
If something is wrong with your delivery, please contact our customer support team as soon as possible.
This may include receiving a product different from what you ordered, receiving an item that was damaged during delivery, or discovering that part of your order is missing.
When contacting us, please provide:
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Your order number;
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Photos of the product received;
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A clear explanation of the issue.
We will review the information provided and determine the appropriate way to assist you.
Email: service@evariique.com
Where Is My Order Confirmation?
An order confirmation is normally sent to the email address supplied during checkout once your purchase has been successfully completed.
If you cannot find the confirmation email, check your spam, junk, or promotions folders first.
If it is still missing, please contact customer support so we can assist with your order.
Can Order Details Be Changed After Checkout?
If you notice an error after placing your order, contact us as soon as possible.
A change may be possible while the order is still waiting to enter processing. Once processing has started or the order has been prepared for dispatch, we may no longer be able to modify the requested information.
Email: service@evariique.com
Managing Items in Your Cart
You can make changes to your shopping cart before completing checkout.
To add something, select the desired product and add it to your cart.
To review your selection, open the cart and check the products currently included.
You can also adjust the quantity of an item or remove a product you no longer want before proceeding with payment.
Recommended Browsers
For the best experience when browsing and shopping on our website, we recommend keeping your browser up to date.
The following browsers are supported:
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Google Chrome
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Safari
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Mozilla Firefox
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Microsoft Edge
Some website functions may not operate correctly when using an outdated browser.
Payment Methods
The payment options available to you are shown during checkout. Depending on availability, these may include:
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Visa
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Mastercard
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American Express
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Discover
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PayPal
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Apple Pay
Payments are processed through secure payment service providers.
Paying With PayPal
When PayPal is available and selected during checkout, the payment process generally involves the following:
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Select PayPal at checkout.
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Sign in to your PayPal account.
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Review the payment and transaction information.
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Authorise the payment.
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Return to the Evariique website after the transaction has been completed.
The payment options displayed may vary depending on the circumstances of the transaction.
Using a Promotional or Discount Code
If you have a valid promotional code, enter it in the applicable field during checkout.
Before completing your purchase, review the order summary to make sure the expected discount has been reflected in the total.
Returns, Exchanges, and Refunds
Information about returning products, exchanges, and refunds is set out in our Return & Refund Policy.
If you are unsure which procedure applies to your situation, you can contact our customer support team for assistance.
Email: service@evariique.com
How Do I Start a Return?
Do not send a product back before contacting us.
First, submit your return request to customer support. After reviewing the request, we will provide the relevant instructions for completing the return.
Sending an item without receiving return instructions in advance may cause processing problems.
Email: service@evariique.com
Can an Order Be Cancelled?
A cancellation request can be submitted before the order enters processing.
Once an order has moved into fulfillment or shipment preparation, cancellation may no longer be possible.
If you want to cancel an order, please contact us promptly so that we can check its current status.
Email: service@evariique.com
How Is Payment Information Protected?
Payment transactions are handled through secure payment service providers.
Evariique uses reasonable measures intended to help protect payment information and personal information during the checkout process.
How Does Evariique Handle Personal Information?
Personal information may be handled when required for ordinary business and website operations.
This can include activities such as:
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Processing and fulfilling orders;
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Responding to customer questions;
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Providing customer support;
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Operating and maintaining our website;
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Complying with applicable legal or regulatory requirements.
For more information about the collection and use of personal information, please review our Privacy Policy.
Contact Evariique
For product questions, order assistance, shipping enquiries, returns, refunds, or other customer service matters, please contact us.
Brand Name: Evariique
Legal Company Name: Harbin Fangqin Technology Co., Ltd.
Customer Support Email: service@evariique.com
Business Address: Room 3, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang, China