Return & Refund Policy
Return & Refund Policy
We want customers to have a clear process when an order needs to be cancelled, a product needs to be sent back, or a refund needs to be requested. The information below explains how Evariique handles these situations.
Cancelling an Order
If you need to cancel an order, please contact us as soon as possible.
Cancellation can be requested before the order enters processing or fulfillment. If we approve the cancellation, the full payment will be returned to the original payment method.
Once fulfillment has started or the order has already been shipped, it may no longer be possible to cancel the order.
Email: service@evariique.com
Returning a Delivered Product
Eligible products may be returned within 30 calendar days from the date of delivery.
Before sending anything back, you must contact our customer support team and obtain return approval. Items sent without prior approval may not be accepted.
A return should meet the following conditions:
-
The product remains unused and in its original condition;
-
Original packaging and applicable accessories are included;
-
Proof of purchase or the original order confirmation is available.
When requesting a return, please provide enough information for us to identify and review the order, including:
-
Order number;
-
Product name;
-
Reason for the return;
-
Photos or videos where relevant.
After reviewing your request, our support team will provide the applicable return instructions.
Where Should a Return Be Sent?
Please do not send a return to Evariique's registered business address.
The appropriate return destination will be provided by our customer support team after your return request has been approved.
You should wait until you receive the return address and instructions before arranging shipment.
Who Pays for Return Shipping?
Return shipping responsibility depends on why the product is being returned.
When the return is due to a customer preference, the customer is responsible for the cost of sending the item back. Examples include:
-
Ordering the wrong product;
-
Changing your mind;
-
Returning the product for personal preference reasons.
If there is a problem with the product received, different arrangements may apply.
For products that arrive damaged, defective, incorrect, or significantly different from the product description, Evariique will provide an appropriate resolution based on the circumstances. This may include a replacement, refund, or assistance with the return without additional cost to the customer.
How Refunds Are Processed
A returned product must be received and inspected before an approved refund can be processed.
Once the inspection has been completed, we will notify you of the refund decision.
Where a refund is approved, it will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
The actual time for the funds to appear in your account may be longer because banks, card issuers, payment providers, and other financial institutions may require additional processing time.
If You Are Still Waiting for a Refund
If the expected processing period has passed and the refund has not appeared, please take the following steps:
-
Review the relevant bank or payment account again;
-
Contact your payment provider or financial institution to confirm whether the transaction is still being processed;
-
If the refund remains unavailable, contact Evariique customer support with your order information.
Email: service@evariique.com
Contact Evariique
For questions about cancelling an order, requesting a return, or checking the status of a refund, please contact our customer support team.
Brand Name:
Evariique
Legal Company Name:
Harbin Fangqin Technology Co., Ltd.
Business Address:
Room 3, 6th Floor, Unit 1, Building 1, No. 640 Harbin Street, Nangang District, Harbin, Heilongjiang, China
Customer Support Email:
service@evariique.com